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Cancellation & Refund Policy

Cancellation & Refund Policy
Last Updated: October 10, 2025

At OxyFill, we value your trust and strive to provide the best customer experience. This Cancellation and Refund Policy outlines the terms under which you can request cancellations or refunds for orders placed on our website: www.oxyfill.com.

Order Cancellation

  • Orders can be cancelled within 6 hours of placing the order if the item has not been shipped.
  • To request a cancellation, please contact us at support@oxyfill.com
    with your order details.
  • Once the order has been shipped, we cannot process cancellations.
Refund Eligibility

Refunds are applicable only under the following conditions:

  • The product received is damaged, defective, or incorrect.
  • The product has not been used and is returned in its original packaging within 7 days of delivery.
  • The issue must be reported to our support team within 48 hours of delivery at support@oxyfill.com
    , along with photos or videos of the product.
Refund Process
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be initiated to your original payment method within 5–7 business days.
  • Shipping and handling charges are non-refundable.
Non-Returnable Items

Due to hygiene and health safety, nasal strips that have been opened or used cannot be returned or refunded.

Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank account again.
  • Then contact your credit card company or payment provider (it may take some time before your refund is officially posted).
  • If you’ve done all of this and still haven’t received your refund, please contact us at support@oxyfill.com
    .
Contact Us

For questions about this Cancellation & Refund Policy, please contact:

  • Email: support@oxyfill.com
  • Address: Munshipura, Near Halima Hospital, Mau, Uttar Pradesh, 275101, India
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